Please look thru my Frequently Asked Questions section before reaching out with additional inquiries.
What happens after I purchase on your website?
- Once you purchase on the site, the system will automatically send you an initial template via email to begin services
How should customers communicate with you?
- Primary communication is done via email from firstname.lastname@example.org.
What is your turnaround time?
Standard turn around times listed below
Logos is 7-10 business days.
websites 14-30 business days
branding packages 30-90 days
Revisions require 2 additional business days.
* designer not responsible when client delays to send in requested information. completion times may be extended due to client volume
* Clients cannot rush delivery without paying fee to expedite or having prior arrangement with designer
Expedited turnaround is suggested
NO refunds on any 1on1 call when :
customer is no call no show
customer fails to reschedule,
customer doesn't answer designated line at time of call
- Any project that is not responded to within 30 days becomes inactive and requires project reactivation fee in order to use old project credit. This fee is applied towards reassigning team member to your project and replacing you on schedule
- Full refunds will only be considered within 24hours of initial purchase. NO refunds granted for work that has been started or partially done. NO refunds when customer fails to send in requested project information and does not notify designer. Partial refunds considered dependent upon individual customer disputes. NO refunds offered on digital products. We are happy to assist customers in the most efficient way possible to handle disputes. Please contact us at email@example.com
*** ALL TURNAROUND TIMES ARE SUBJECT TO DESIGNERS AVAILABILTY. TURNAROUND TIMES MAY EXCEED TIMES LISTED HERE. PLEASE CONTACT TO INQUIRE ABOUT CURRENT WAIT TIME. RUSHED ORDER DELIVERY IS ENCOURAGED AS PROJECTS ARE PROMISED BY RUSHED ORDER DATE.